918cuci Privacy Policy – Protection of Your Personal Data and Information

This Privacy Policy applies to all users who access or use 918cuci services through the official website at 918cuci.pro and the 918cuci mobile app for iOS and Android. It covers all your interactions with the platform, including account registration, financial transactions, game activity, and communications with our customer support team.

This Policy also applies to individuals who visit our website without registering an account, although in such cases the amount of data collected is more limited. If you access the 918cuci platform through a third-party link or platform, please note that we are not responsible for the privacy practices of that third party.

918cuci collects various types of information depending on how you interact with our platform. Below is an overview of the data we collect:

We do not collect sensitive information such as biometric data, medical information, or political views. All bank account numbers and card details are stored in encrypted form and are never saved as plain text.

918cuci collects information through the following methods:

Information You Provide Directly

This includes data you provide when registering a new account, completing the KYC verification process, entering your bank account details for deposits and withdrawals, contacting our support team via live chat, or submitting platform feedback and surveys.

Automatically Collected Information

When you use the 918cuci platform, our systems automatically record technical information such as your IP address, web browser type and version, device operating system, pages visited, session time and duration, and general usage patterns. This information is used for security, fraud detection, and user experience improvement purposes.

Information from Third-Party Sources

In certain cases related to anti-money laundering compliance, 918cuci may obtain identity verification from recognised third parties. This is done solely to meet regulatory requirements and not for marketing purposes.

918cuci uses collected data for the following purposes, classified by the applicable legal basis:

• Account management: To create and maintain your account, verify your identity, and allow you to log in to the platform securely.
• Transaction processing: To process deposits, withdrawals, and bonuses accurately and securely to the correct account.
• Legal compliance: To fulfil our obligations under Malaysian law, including anti-money laundering (AML) and KYC requirements.
• Platform security: To detect and prevent fraud, account misuse, and cybersecurity threats.
• Customer support: To address enquiries, resolve complaints, and provide effective technical assistance.
• Service improvement: To analyse usage patterns in aggregate to improve platform performance and user experience.
• Important communications: To send notifications about transactions, account changes, or important policy updates.
• Promotions (with consent): To inform you about 918cuci offers and promotions if you have agreed to receive marketing communications.

918cuci does not sell, rent, or disclose your personal data to third parties for commercial purposes. However, there are limited situations where data sharing is necessary:

• Payment service providers: Required transaction information is shared with recognised payment gateway providers such as FPX and e-wallet operators to process your deposits and withdrawals. All such providers are bound by strict confidentiality agreements.
• Legal compliance: If required by a court order, regulatory authority directive, or lawful enforcement agency, 918cuci will disclose the necessary data in accordance with the relevant legal provisions.
• Fraud prevention: In cases involving serious security threats or suspected criminal activity, the necessary information may be shared with the relevant authorities.
• Technology providers: We use recognised cloud infrastructure services and third-party technologies. These providers are only permitted to access the minimum data required to deliver their services and are bound by strict data processing agreements.

In all of the above cases, 918cuci ensures that data sharing is limited to the minimum necessary and that all parties receiving data are bound by equivalent or higher confidentiality obligations.

918cuci continually invests in security infrastructure to protect your data. Our key measures include:

• 256-bit SSL encryption: All communications between your device and 918cuci servers are encrypted using the latest TLS/SSL protocols, ensuring data cannot be intercepted during transmission.
• Data-at-rest encryption: Sensitive information stored in our databases, including financial information, is kept in encrypted form using robust encryption algorithms.
• Real-time monitoring: An automated monitoring system operates 24/7 to detect any unauthorised access attempts or suspicious activity patterns.
• Internal access controls: Access to user data within 918cuci is restricted to staff on a need-to-know basis, enforced through strict role-based access controls.
• Regular security audits: We conduct regular penetration testing and security audits to identify and address potential vulnerabilities before they can be exploited.
• Two-factor authentication: Additional verification is available to protect user accounts from unauthorised access.

918cuci retains your personal data only for as long as necessary to fulfil the purposes stated in this Privacy Policy, or as required by applicable laws and regulations.

• Active account data: Retained for the duration that your account remains active on the 918cuci platform.
• KYC and financial transaction data: Retained for a minimum of seven (7) years from the date of the last transaction, in line with Malaysia's anti-money laundering legal requirements.
• Technical log data: Retained for between three (3) and twelve (12) months depending on the data type, after which it is automatically deleted or anonymised.
• Support communication records: Retained for two (2) years from the date of the last interaction for reference and complaint resolution purposes.

Once the applicable retention period has ended and no legal requirement prevents deletion, your data will be securely deleted or anonymised in a manner that can no longer be attributed to you.

As a 918cuci user, you have the following rights regarding your personal data under Malaysia's Personal Data Protection Act 2010:

To submit any request relating to these rights, please contact the 918cuci customer support team via live chat. We will respond to your request within 30 business days from the date we receive a complete request.

The 918cuci website uses cookies and similar tracking technologies to enhance your experience and keep the platform running properly. Cookies are small text files stored on your device when you visit our website.

Types of cookies we use:

• Essential cookies: Required for the platform to function – including login session cookies and security settings. These cookies cannot be disabled.
• Performance cookies: To gather information on how users interact with our platform in aggregate and anonymously for improvement purposes.
• Functional cookies: To remember your preferences such as language, theme, and personal settings for a smoother experience.

You can manage or disable cookies through your web browser settings. Please note, however, that disabling essential cookies may affect your ability to log in or use certain features of the 918cuci platform normally.

The 918cuci platform is strictly for adult users aged 18 and above. We do not intentionally collect or process personal data of individuals under the age of 18.

If we find that we have collected data from someone under the age of 18, we will take immediate steps to delete that data and close the account in question. If you believe we may hold information about a minor, please contact our support team right away.

918cuci reserves the right to update or amend this Privacy Policy at any time to reflect changes in our practices, new legal requirements, or technological developments. The date of the most recent update will always be clearly displayed at the top of this page.

For significant changes that affect how we use your data, we will endeavour to notify you via in-platform notifications or email before the changes take effect. However, it remains your responsibility to check this page periodically to stay informed of our current policy.

Your continued use of the 918cuci platform following any amendments to this Privacy Policy will be considered your acceptance of the revised policy.

If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal data, you are welcome to reach out to our team.

You may contact the 918cuci Data Protection Officer via:

• Live Chat: Available 24/7 on the 918cuci platform for the fastest response.
• Email: [email protected] (please state "Privacy Enquiry" in the subject line)

We are committed to responding to all privacy-related enquiries within three (3) business days. For more complex requests such as data access or data deletion requests, the response period may take up to 30 business days.